Project Management Professional (PMP) — Question 304

A project is ready to deliver the first batch of the product when a quality control check rejects the product as unfit for delivery. The root cause analysis (RCA) shows that a component added as part of the latest change request was not tested throughout the development cycle.
What should the project manager do next?

Answer options

• A. Review the change control process to ensure quality management artifacts are updated as part of the change.
• B. Review the quality management process and perform a process audit as part of ongoing quality assurance.
• C. Review the communications management plan to ensure change requests are communicated to the affected team members.
• D. Review the quality management process with the project management office (PMO) to ensure compliance with best practices.

Correct answer: A

Explanation

The correct answer is A because reviewing the change control process ensures that all quality management artifacts are properly updated, addressing the root cause of the issue. Option B, while important, does not directly address the change request that led to the problem. Option C focuses on communication, which is not the main issue highlighted in the RCA. Option D involves compliance checks but does not specifically rectify the failure in testing the newly added component.