Project Management Professional (PMP) — Question 294

A project manager leads a development project for a mobile chatting application. One of the experienced developers constantly creates conflicts with the other team members. As a result, the other team members are refusing to work with the developer. Since the developer is a high performer, the project goals may be negatively impacted if they leave the team.
What should the project manager do in this situation?

Answer options

• A. Meet with the developer and ask them to be respectful with the other team members and work together as a team.
• B. Meet with the team members and developer individually to understand the situation and build an action plan accordingly.
• C. Collect the team's feedback and send it to human resources (HR) to resolve the conflict.
• D. Arrange a team-building training session and require all of the team members to attend.

Correct answer: B

Explanation

The correct answer is B because meeting individually with team members and the developer allows the project manager to understand the root causes of the conflict and collaborate on a tailored action plan. Option A may not address the underlying issues, C delegates the problem to HR without direct engagement, and D may not resolve the specific conflict but rather only foster general team cohesion.