Project Management Professional (PMP) — Question 288

A customer complains that the user stories released so far contain too much jargon and do not reflect the expectations of the product.
What should the project manager do next?

Answer options

• A. Rewrite the stories to include the technical vision of the product
• B. Ask the senior developer to rewrite all the stories
• C. Engage with the customer and rewrite all the stories
• D. Request approval from the company director to conduct training for the team

Correct answer: C

Explanation

The correct answer, C, involves directly engaging with the customer to ensure the stories accurately reflect their needs and expectations. This collaborative approach helps clarify misunderstandings and improve the quality of the user stories. Options A and B do not involve customer interaction, which is crucial for aligning the product with user expectations, while option D focuses on training rather than immediate resolution of the customer's concerns.