Project Management Professional (PMP) — Question 159

A project team created user stories after understanding the customer requirements. As the project progresses, the project manager observes that there are too many change requests. The team feels that the outcomes they are working on are not aligned with the customer requirements.
What should the project manager do?

Answer options

• A. Refer to the configuration management knowledge base for similar projects delivered in the past.
• B. Arrange for a workshop with the customer to understand the business values expected from the outcomes.
• C. Include a representative from the customer to work collaboratively with the team.
• D. Acknowledge that the current team needs improvement and hire more qualified team members.

Correct answer: B

Explanation

The correct answer is B because arranging a workshop with the customer will help clarify their expectations and ensure alignment between the team's work and the customer's needs. Option A does not directly address the current misalignment, option C may not resolve the underlying issues of understanding, and option D does not focus on improving communication and understanding with the customer.