Project Management Professional (PMP) — Question 134

A large matrix organization is adopting a new communications approach. This is necessary because their projects often require the resourcing of expert knowledge in the form of specialists from various departments and divisions.

What should the project manager do to set up effective communications?

Answer options

• A. Focus on the recipients' needs and not the information itself.
• B. Use the highest possible technical language and avoid using metaphors.
• C. Ensure that messages sent to the recipients are delivered.
• D. Plan on transmitting the information in an easily understandable manner.

Correct answer: D

Explanation

The correct answer, D, is essential as it emphasizes the importance of clarity in communication, which is crucial for effective collaboration in a matrix organization. Option A, while focusing on recipients, does not address the clarity of the information. Option B contradicts the need for comprehension by using complex language, and Option C focuses solely on message delivery without considering the recipient's understanding.