Project Management Professional (PMP) — Question 1292

A company has been following a predictive approach and always waits for the preceding phase to be completed before evaluating the quality of their products. A new project manager with experience in hybrid approaches has been assigned to help increase the efficiency of the company's quality management process.

What should the new project manager do to address the process improvements?

Answer options

• A. Discuss the process improvement with the project management office (PMO) lead to update the project delivery framework.
• B. Define a ground rule to comply with the quality standard and ask the team members to apply it.
• C. Understand the context and interdependencies of the process from the team members and then define improvements.
• D. Continue with the process as is, and wait until the next phase to suggest any improvements.

Correct answer: C

Explanation

The correct answer is C because understanding the team's context and interdependencies allows for tailored improvements that can enhance the quality management process. Options A and B are not as effective as they do not involve direct engagement with the team's insights, and D is counterproductive as it suggests maintaining an ineffective process.