Project Management Professional (PMP) — Question 1286

A project manager is assigned to a time-bound internal project on quality improvement. During project execution, the project manager observes that a specific team member is being isolated by other team members.

Which three actions should the project manager take? (Choose three.)

Answer options

• A. Identify the isolated team member as a risk and document the situation in the risk register.
• B. Get feedback from other team members to understand what led to this situation.
• C. Obtain feedback from the isolated team member to understand the situation.
• D. Allow team members to resolve personal issues without involving the project manager.
• E. Arrange and conduct team-building sessions to improve team effectiveness.

Correct answer: B, C, E

Explanation

The correct actions are B, C, and E because they involve actively addressing the issue of isolation. Getting feedback from both the isolated team member and the rest of the team helps identify the root cause, while team-building sessions promote collaboration and cohesion. Options A and D are ineffective; option A fails to address the situation proactively, and option D neglects the project manager's role in resolving team dynamics.