Project Management Professional (PMP) — Question 1279

A project manager is leading a project at a contracting company, and the project team just completed an iteration. The product passed inspection, but an additional feature was added to the product. The customer notices the additional feature and thinks it will introduce new risks to the product.

What should the project manager do to avoid this situation in the future?

Answer options

• A. Follow the proper change control process and evaluate the change for further impact.
• B. Perform frequent reviews with the customer to ensure that the product is working as expected.
• C. Manage the scope baseline to influence the factors that drive change.
• D. Work with the customer to ensure the feature adds value.

Correct answer: A

Explanation

The correct answer is A because following a proper change control process ensures that any new additions are thoroughly evaluated for their impact on the project. The other options, while beneficial, do not specifically address the need to manage changes systematically, which is crucial to avoid potential risks associated with unassessed alterations.