Project Management Professional (PMP) — Question 1267

The project manager has observed that two team members have been arguing with each other openly at meetings. To push their ideas through, each team member individually spoke with the sponsor directly and made decisions without informing the project manager or other team members.
What two actions should project manager take? (Choose two.)

Answer options

• A. Ask the team members to work it out themselves
• B. Discuss this situation with other project managers and ask for advice
• C. Reiterate ground rules at the next meeting and ensure that all team members are clear about these rules
• D. Address the behavioral issue with each team member
• E. Discuss the behavior directly with their managers and request them to correct the behavior

Correct answer: C, D

Explanation

The correct actions, C and D, involve reinforcing the team's ground rules and directly addressing the behavior with the individuals involved. This approach ensures that all team members understand the expected conduct and allows for individual accountability. Options A, B, and E do not effectively resolve the issue at hand and may allow the behavior to continue unchecked.