Project Management Professional (PMP) — Question 1099

A project manager is leading a project that has been in execution for 1 year. An experienced team member is performing well, but often disagrees with the project manager and refuses to implement their decisions. Part of the team supports the team member's defiance, while the other team members do not.

What should the project manager do?

Answer options

• A. Conduct a performance review and define and document the goals for the team member.
• B. Remove existing ground rules and create new ground rules that support the project manager.
• C. Clarify decisions and request that the project team follows the project manager's decisions.
• D. Understand what the team member wants and find possible opportunities to address it.

Correct answer: D

Explanation

The correct answer is D because understanding the team member's perspective can lead to a more collaborative environment and help resolve conflicts. While options A and C focus on authority and performance, they do not address the root cause of the disagreement. Option B is not advisable as it removes established norms, which could further exacerbate tensions within the team.