Project Management Professional (PMP) — Question 1060

A project manager receives an email from a customer saying that they do not want to keep working with one of the project team members. The customer does not provide any reasons for this sentiment. The project manager is concerned because this project team member is highly skilled and experienced and is key in one of the main project deliverables.

What should the project manager do to ease the situation?

Answer options

• A. Ask the project team member to call the customer to apologize for their behavior.
• B. Talk to the customer and project team member separately to assess the issue and decide on the next steps.
• C. Remove the project team member immediately and assign the pending activities to other team members.
• D. Tell the customer that they do not have the authority to remove project team members.

Correct answer: B

Explanation

The correct answer is B because it allows the project manager to understand the customer's concerns while also considering the project team member's perspective. Option A is unproductive as it does not address the root issue, C could disrupt the project, and D may escalate tensions with the customer.