Project Management Professional (PMP) — Question 1056

The stakeholders in an agile project are upset because some of the final products do not meet their expectations. When the project manager asks the team about the stakeholders' expectations, the team only mentions the project's objective.

In addition to reminding the team about the importance of stakeholder expectations, interest, and influence in the project, how should the project manager improve this situation?

Answer options

• A. Motivate the team to create and use an agile project charter.
• B. Encourage the team to use an information radiator to analyze expectations.
• C. Teach the team how to use the user persona technique.
• D. Remind the team that face-to-face communication is the best method.

Correct answer: C

Explanation

The correct answer is C, as teaching the team to use the user persona technique helps them better understand stakeholder needs and expectations, which is essential for delivering satisfactory products. Options A and B focus on tools and methods that may not directly address understanding stakeholder expectations. Option D, while promoting communication, does not specifically guide the team in aligning with stakeholder needs.