Project Management Professional (PMP) — Question 1013

During the execution of a project to develop a prototype, the customer asks the project manager to stop the prototype line and purge a specific component based on recent reliability tests that have deemed the component to be deficient. The project manager checked the quality management plan and there is no reference to this component.

What should the project manager do next?

Answer options

• A. Call a technical meeting with the customer to agree on a specification for the component and document it in the quality management plan.
• B. Keep running the manufacturing line because there are no quality specifications for this component.
• C. Inform the project sponsor of the situation and wait for the sponsor to provide further directions.
• D. Submit a change request to proceed with the replacement of the component and wait for further customer instructions.

Correct answer: A

Explanation

The correct answer is A because it involves collaborating with the customer to establish a clear specification for the component, which can then be documented in the quality management plan. Option B is incorrect as it disregards the customer's request and potential quality issues. Option C fails to take proactive steps to resolve the situation, and Option D delays action until the customer provides further instructions, which is not ideal given the identified deficiency.