Project Management Professional (PMP) — Question 1010

A project manager is working on a time and materials (T&M) project using a hybrid approach. The milestones and outcomes are defined for the first 6 months with incremental releases every month. After the first 2 months, the client communicates their dissatisfaction with the results and asks to change the course of the project. The project manager held a face-to-face meeting with the client and now has a better understanding of the newly desired milestones and outcomes.

What should the project manager do first?

Answer options

• A. Draft a contract change with the desired scope changes and send it to the client for approval.
• B. Forward the client's request to management as a change request to get formal approval.
• C. Finish the current monthly release as it was planned and replan for the future months.
• D. Document the information in the meeting minutes and share it with the project stakeholders.

Correct answer: D

Explanation

The project manager should first document the meeting minutes and share them with stakeholders to ensure everyone is aware of the new client expectations. This step is crucial for maintaining clear communication and serves as a reference for future changes. The other options involve taking actions that would be premature without first documenting and confirming the client’s new requirements.