Project Management Professional (PMP) — Question 1

A project team member is having difficulty delivering assigned tasks for a project that is at risk of being delayed. The main issue is that the team member does not understand a new system that was recently implemented.
What should the project manager do?

Answer options

• A. Ask the team member to learn the new system as on-the-job training.
• B. Issue a change request to extend the project schedule.
• C. Escalate the team member's performance to the project sponsor.
• D. Assign an experienced resource to support the team member.

Correct answer: D

Explanation

The correct answer is D because providing support from an experienced resource can help the team member understand the new system and complete their tasks more effectively. Option A is insufficient as it places the burden solely on the team member without immediate assistance. Option B does not address the root cause of the problem, and option C may escalate the issue unnecessarily without providing a solution.