PMI Professional in Business Analysis (PMI-PBA) — Question 85

The technology department identified a defect in the company’s software, which leads to an increase in human resource requirements to perform manual transactions as a workaround for tasks that should have been automated. The company begins losing money, so it hires a business analyst to produce a business case that outlines the problem/opportunity, potential options, and a recommendation for how to proceed.
Which of the following analyses must the business analyst perform in order to complete the business case and arrive at a solid recommendation?

Answer options

Correct answer: A

Explanation

The SWOT analysis is essential for the business analyst as it evaluates the strengths, weaknesses, opportunities, and threats related to the situation, thereby providing a comprehensive overview that aids in making informed recommendations. While the cost-benefit, risk, and gap analyses are valuable in their own right, they do not encompass the broader strategic perspective that a SWOT analysis offers in this scenario.