PMI Professional in Business Analysis (PMI-PBA) — Question 5

A business analyst has been asked to investigate a problem. This investigation will provide input towards developing a business case. The business analyst wants to first understand the company’s current business processes.
Which technique should the business analyst use?

Answer options

• A. MoSCoW
• B. RACI matrix
• C. Observation
• D. User stories

Correct answer: C

Explanation

The correct answer is C, Observation, as it allows the business analyst to directly view and understand the current business processes in action. The other options, such as MoSCoW and RACI matrix, are more suited for prioritization and role clarification, while User stories focus on requirements from a user's perspective, rather than the existing processes.