PMI Professional in Business Analysis (PMI-PBA) — Question 154

The quality function deployment is best suited to assist in the process of:

Answer options

• A. quality assurance by structuring the quality audits.
• B. relating the product features to customer value.
• C. quality control by determining the control charts and the run charts.
• D. controlling the effects between the quality functions.

Correct answer: B

Explanation

The correct answer, B, highlights that quality function deployment focuses on aligning product features with what customers value most. Options A and C deal with quality assurance and control respectively, which are not the primary purpose of quality function deployment. Option D, while related to quality functions, does not capture the essence of customer value alignment.