PMI Professional in Business Analysis (PMI-PBA) — Question 126

A company wants to procure a tool to improve customer satisfaction and loyalty. Which of the following documents would provide basis for analyzing vendor products?

Answer options

• A. Business case
• B. Project charter
• C. Survey
• D. Storyboard

Correct answer: B

Explanation

The correct answer is B, the Project charter, as it outlines the project's objectives, scope, and stakeholders, providing a framework for assessing vendor products. The Business case (A) is more focused on justification rather than evaluation, while a Survey (C) collects feedback and a Storyboard (D) visually represents ideas but doesn't serve as a basis for vendor analysis.