PMI Professional in Business Analysis (PMI-PBA) — Question 11

During validation of a project solution, the business analyst discovers that a requirement has been altered. Instead of placing the company logo in the upper-left corner of the window, it is displayed in the upper-right corner. When the business analyst asks the developer about the change, the developer says that one of the stakeholders asked directly for the change.
Which correct action should the business analyst take?

Answer options

• A. Confront the stakeholder that requested the change.
• B. Follow the change control process as defined in the business analysis plan.
• C. Discuss the change in the next stakeholder meeting.
• D. Ask the developer to correct the logo as stated in the requirement.

Correct answer: B

Explanation

The correct action is to follow the change control process as defined in the business analysis plan because it ensures that all modifications are documented and approved. Confronting the stakeholder or discussing the change in a meeting does not address the need for formal approval and could lead to further miscommunication. Asking the developer to revert the logo without following the process may overlook the stakeholder's input and the proper protocols.