PMI Agile Certified Practitioner (PMI-ACP) — Question 84

A new project starts and team members are pooled together to execute it. The team works together and moves from the forming stage into the storming stage.
However, potentially destructive conflicts are now arising.
What should the agile coach do to develop members into a high-performance team?

Answer options

• A. Teach the team how to work comfortably in chaos
• B. Provide strong facilitation and conflict-resolution guidance
• C. Allow the team to resolve issues on their own
• D. Observe each team member and advise them on team relationships

Correct answer: B

Explanation

The correct answer, B, emphasizes the importance of strong facilitation and guidance in resolving conflicts, which is essential for a team to move past the storming phase. Option A is less effective as teaching chaos management does not directly address the underlying conflicts. Option C could lead to unresolved issues, and option D focuses too much on individual observation rather than addressing the team dynamic.