PMI Agile Certified Practitioner (PMI-ACP) — Question 285

A Kanban team is struggling to prioritize and determine which tasks to handle first according to value. What should the team do to improve this situation?

Answer options

• A. Involve their product owner.
• B. Review their work in progress (WIP) limits.
• C. Use class of service.
• D. Measure their lead time.

Correct answer: C

Explanation

Using class of service helps the team categorize tasks based on their urgency and importance, making it easier to prioritize work that delivers the highest value. Involving the product owner is beneficial for gaining insights, but does not directly address prioritization methods. Reviewing WIP limits and measuring lead time are useful for process improvement but do not specifically focus on task prioritization.