PMI Agile Certified Practitioner (PMI-ACP) — Question 274

The project manager has requested that the customer participate in the requirements gathering session for the next release. A conflict comes up regarding the requirements between the customer and team.

What should the project manager do?

Answer options

• A. Based on value to the organization, the project manager should decide what can be included or not in the final requirements.
• B. The customer is the end user of the product and should have the authority to decide about the product requirements.
• C. The project manager should discuss the requirements with the customer alone so that the team can deliver the prioritized requirements.
• D. Encourage self-organization by communicating the importance of a collaborative approach in decision making about the requirements.

Correct answer: D

Explanation

The correct answer, D, emphasizes the importance of collaboration, which can lead to a better understanding and resolution of conflicts between the customer and the team. Option A incorrectly suggests that the project manager should make unilateral decisions, while option B undermines the team's input in the decision-making process. Option C isolates the customer from the team, which could further exacerbate misunderstandings and conflict.