PMI Agile Certified Practitioner (PMI-ACP) — Question 222

Several team members have complained to senior management about their scrum master's processes. What should the scrum master do to address the team's process concerns?

Answer options

• A. Include senior management in the process decisions.
• B. Communicate the processes and expectations to the team.
• C. Conduct retrospectives at the end of every sprint.
• D. Include process feedback in the next sprint planning session.

Correct answer: C

Explanation

The correct answer is C because conducting retrospectives at the end of each sprint provides a structured opportunity for the team to reflect on the processes and suggest improvements. Options A and B do not directly address the team's concerns, while D, although helpful, would not be as effective as having a dedicated retrospective to discuss process issues comprehensively.