PMI Agile Certified Practitioner (PMI-ACP) — Question 210

After conducting the second retrospective with project stakeholders, the customer expresses frustration. The customer wants a more predictable roadmap for the delivery of features and functionalities.

How should the project manager respond to the customer?

Answer options

• A. Explain to the customer that an agile approach requires re-prioritization at the beginning of each sprint, so it is not possible to provide a roadmap.
• B. Ask the customer to develop a roadmap the team can follow for future delivery.
• C. Work with the customer to understand which user stories will deliver the best business value, re-prioritize the backlog, and share it with the customer to provide release plans.
• D. Work with the product owner to develop a tentative roadmap for the customer but explain that it is always subject to change.

Correct answer: C

Explanation

The correct answer is C because it focuses on collaborating with the customer to prioritize user stories that maximize business value, allowing for a more tailored and effective release plan. Option A incorrectly suggests that a roadmap is impossible in agile, while B puts the onus on the customer, and D does not actively engage the customer in prioritization and value assessment.