PMI Agile Certified Practitioner (PMI-ACP) — Question 187

Two team members are working together to deliver an asset management tool. The code delivered by team member A during this sprint is not aligning with the specifications written by team member B. Both team members do not seem to agree on the look and feel of some functionality.

What should the scrum master do in this situation?

Answer options

• A. Understand the root cause of this issue and recommend discussing their differences to find common ground.
• B. Hold a team meeting to discuss these issues and help direct the whole team on how to proceed further.
• C. Let the two team members resolve the conflict on their own.
• D. Ask their functional manager to intervene and resolve the issue.

Correct answer: A

Explanation

The correct answer is A because the scrum master's role is to facilitate communication and collaboration within the team. Understanding the root cause and encouraging discussion helps the team members find common ground. Options B and D involve more direct intervention, which may not empower the team, while C disregards the need for resolution and support.