PMI Agile Certified Practitioner (PMI-ACP) — Question 156

A team's technical lead believes that manual testing tasks should be conducted by junior team members below their level. The junior team members think it is unfair and refuse the tasks.
What should the scrum master do?

Answer options

• A. Tell the technical lead to do the testing
• B. Facilitate an open and focused team discussion that reinforces team agreements
• C. Ask the team manager to advise the technical lead that all tasks are important
• D. Encourage the team to take ownership of the delivery

Correct answer: B

Explanation

The correct answer is B, as facilitating a discussion allows the team to address the issue collectively and adhere to their agreements. Option A is not appropriate because it avoids resolving the underlying conflict. Option C shifts responsibility to the manager instead of empowering the team. Option D, while encouraging ownership, does not directly address the disagreement about task assignments.