Program Management Professional (PgMP) — Question 88
Martha is sharing her experience of her last project as the project manager. She tells that when she presented customer a formal acceptance and sign-off document, they refused to sign, claiming that the product does not meet their expectation. Taking which of the following steps could have been prevented the situation? Each correct answer represents a complete solution. Choose all that apply.
Answer options
- A. Performing quality inspections regularly
- B. Archiving sign-off at important milestones
- C. Documenting the requirements
- D. Completing the project behind the schedule
Correct answer: A, B, C
Explanation
The correct answers, A, B, and C, focus on proactive measures that ensure quality and alignment with client expectations, such as regular quality inspections, milestone sign-offs, and thorough documentation of requirements. Option D, which involves completing the project behind schedule, would likely exacerbate client dissatisfaction and does not contribute to preventing the issue.