Program Management Professional (PgMP) — Question 382

In a transformational program, all projects are on track and delivering their objectives. However, stakeholders are hesitant to take on the new processes, because performance in the current environment may not be representative of actual performance. Stakeholders fear the program will fail to provide the service required.

To assure positive performance in the current environment, what should the program manager do?

Answer options

• A. Ask the program steering committee to endorse the new processes, current program schedule, and deliverables
• B. Discuss concerns with stakeholders and mitigate them by changing the processes that will be delivered
• C. Request feedback from all relevant project managers to ensure the new processes will perform better than the current processes
• D. Meet with stakeholders to ensure they understand that the expectations for the new processes are superior to the current processes

Correct answer: D

Explanation

The correct answer is D because it focuses on communicating with stakeholders to build their confidence in the new processes by emphasizing their superiority over existing ones. Options A and C do not directly address stakeholder concerns, while option B suggests changing processes rather than reinforcing the benefits of the new ones.