Program Management Professional (PgMP) — Question 341

An organization wants to know if upgrading all the legacy applications deployed in a specific group of customers will prompt them to buy additional services. This upgrade will increase profitability. A program manager has been appointed to a program initiated to address this need.

How should the program manager begin this effort?

Answer options

• A. Update the program risk management register
• B. Engage with the sponsor to approve program charter
• C. Create a program business case
• D. Develop a detailed program roadmap

Correct answer: B

Explanation

The program manager should first consult with the sponsor to gain approval for the program charter, as this is essential to formally establish the program's objectives and direction. While updating the risk management register, creating a business case, and developing a roadmap are important steps, they come after securing the sponsor's endorsement of the program charter.