Program Management Professional (PgMP) — Question 327

A program manager is leading a complex program involving multiple stakeholders with conflicting interests and expectations. The program manager has conducted a stakeholder analysis and developed a stakeholder engagement plan.

What should the program manager do next to demonstrate leadership and ownership?

Answer options

• A. Communicate the program vision and objectives to all stakeholders and solicit their feedback
• B. Implement the stakeholder engagement plan and monitor the stakeholder satisfaction levels.
• C. Escalate any issues or risks that may affect the stakeholder relationships to the program sponsor
• D. Negotiate with the stakeholders to align their interests and expectations with the program benefits

Correct answer: B

Explanation

Implementing the stakeholder engagement plan and monitoring stakeholder satisfaction levels is crucial for ensuring that the program manager takes ownership and demonstrates leadership. While communicating the vision (Option A) and escalating issues (Option C) are important, they do not actively show engagement with the stakeholders. Negotiating interests (Option D) is also essential, but the next immediate step after the plan is to implement it and gauge satisfaction.