Program Management Professional (PgMP) — Question 286

A program was kicked off, but one of the key stakeholders was not present at the kick-off meeting.
What should the program manager do to ensure that the key stakeholder is familiar with the program's benefits and supports the program?

Answer options

• A. Note stakeholder communication needs in the program charter and document their expectations in the benefits sustainment plan.
• B. Note stakeholder communication needs in the communications management plan and document their expectations in the benefits management plan.
• C. Meet with the stakeholder to ensure stakeholder communication needs are documented in the communications management plan and that their expectations of benefits are documented in the benefits management plan.
• D. Meet with the stakeholder to ensure stakeholder communication needs are documented in the communications management plan and that their expectations of benefits are documented in the benefits sustainment plan.

Correct answer: C

Explanation

The correct answer is C because it emphasizes the importance of directly meeting with the stakeholder to ensure both their communication needs and expectations are properly documented in the relevant management plans. Options A and B do not mention meeting with the stakeholder, which is crucial for ensuring their support and understanding. Option D incorrectly refers to the benefits sustainment plan instead of the benefits management plan, which is not the appropriate document for capturing expectations.