Program Management Professional (PgMP) — Question 241

A company initiates a program to reorganize its sales and production departments. Three production departments are located at the three production plants next to the company's headquarters. Five regional sales departments are located at different locations around the world.
At this stage of the program, what is the first step?

Answer options

• A. Develop a program work breakdown structure
• B. Identify and quantify business benefits of the program
• C. Determine and prioritize the various components of the program
• D. Prepare a program organization chart covering both sales and production

Correct answer: B

Explanation

The correct answer is B, as identifying and quantifying the business benefits is crucial for justifying the program and guiding its direction. Options A, C, and D are steps that follow after establishing the business benefits, as they depend on understanding the value that the program will deliver.