Program Management Professional (PgMP) — Question 179

Near the end of an ongoing project, the program manager is terminated due to underperformance and a new program manager joins the team. The program's last component project will go live in one week.
What must the new program manager do before program closure?

Answer options

• A. Review the benefits management plan to ensure that the first component project launched met stakeholder expectations.
• B. Ask the program steering committee to allow program closure to start immediately following the launch of the last component project.
• C. Begin to collect lessons learned from all stakeholders, and prepare mitigation strategies in advance of the last component project's launch.
• D. Work with the program sponsor to identify who is responsible for benefits sustainment, and identify measures from the benefits management plan to measure success.

Correct answer: D

Explanation

The correct answer is D because it is crucial for the new program manager to clarify responsibilities for benefits sustainment and establish success metrics before closing the program. Option A is incorrect as it focuses on past evaluations rather than future responsibilities. Option B prematurely seeks closure without ensuring all aspects are addressed. Option C, while important, does not prioritize the identification of benefits sustainment responsibilities.