Program Management Professional (PgMP) — Question 115

A company implements a transformational business strategy and a program to change its IT infrastructure and service delivery model. While leading a program team from cross-cultural backgrounds and geographies, the program manager notices a varying level of delivery excellence, which they attribute to cultural differences and behavioral tendencies.
To achieve commitment to program goals, what should the program manager do to improve the team's level of engagement?

Answer options

• A. Delegate the task of managing team behavior, attitudes, and commitment to team member managers, and ask the managers for regular progress reports.
• B. Organize social events to support the communications enrichment plan, bond the teams, and motivate team members.
• C. Establish a formal mentoring, coaching, and support program to address cultural differences that will enable the team to work collaboratively.
• D. Email all team members mandating that, to deliver program objectives, they must focus on their roles and responsibilities.

Correct answer: A

Explanation

The correct answer is A because delegating the management of team behavior to member managers allows for more tailored oversight and accountability. Options B and C, while beneficial for team bonding and support, do not directly address the immediate need for managerial oversight of behaviors impacting delivery. Option D is likely to be ineffective as it could be perceived as authoritative rather than encouraging engagement.