Program Management Professional (PgMP) — Question 113

Near the completion of a transformation program, the operations manager is concerned that their department failed to be notified in advance of the new service being transitioned into operations. They claim that their department did not approve this service, and is now unprepared and untrained to support the transformation.
What should the program manager have done first to prevent this?

Answer options

• A. Added the operations manager as a key stakeholder
• B. Created a transition plan during the planning phase for the impacted operational area
• C. Ensured there was a communications management plan that included the transition to operations
• D. Drafted a training plan with assistance from the program management office (PMO) or human resource department before transitioning it to operations

Correct answer: B

Explanation

The correct answer is B because creating a transition plan during the planning phase is essential for preparing the affected operational area for new services. This plan would have ensured that all stakeholders, including the operations manager, were involved and informed. Options A, C, and D are also important but would not have addressed the core issue of planning for the transition itself.