Certified Associate in Project Management (CAPM) — Question 267

A business analyst wants to know who to contact about a roadblock on a specific feature. Which tool will help them find the right contact?

Answer options

• A. Work breakdown structure (WBS)
• B. Responsible, accountable, consulted, and informed (RACI) matrix
• C. Stakeholder register
• D. Requirements traceability matrix

Correct answer: B

Explanation

The RACI matrix clearly outlines the roles and responsibilities of individuals involved in a project, making it the best tool for identifying the right contact for resolving roadblocks. The Work Breakdown Structure (WBS) focuses on project tasks, the Stakeholder register lists stakeholders without defining their roles in detail, and the Requirements Traceability Matrix links requirements to their sources but does not indicate who to contact for issues.