Certified Associate in Project Management (CAPM) — Question 221

Which two techniques should be used to improve a process or product? (Choose two.)

Answer options

• A. Retrospective
• B. Feature enhancement
• C. Lunch and learn
• D. Lesson learned
• E. Scope enhancement

Correct answer: A, D

Explanation

The correct answers, A (Retrospective) and D (Lesson learned), are focused on reviewing past activities to identify improvements, which is essential for continuous enhancement. Options B (Feature enhancement) and E (Scope enhancement) pertain to modifying product features and project scope but do not emphasize the reflective aspect that contributes to process improvement. Option C (Lunch and learn) is more about knowledge sharing than direct process or product improvement.