Certified Associate in Project Management (CAPM) — Question 178

A technical project manager uses a directive approach with the team. Some team members are growing increasingly frustrated when their recommendations are not adopted by the project manager.

What should the project manager do to address this issue?

Answer options

• A. Apply emotional intelligence (EI) skills, such as active listening, to understand the team's issues.
• B. Ask the team members to record their concerns in the lessons learned log for future action.
• C. Instruct the team members to self-organize and resolve any outstanding issues.
• D. Encourage the team to follow the project plan that was developed with team input.

Correct answer: A

Explanation

The correct answer, A, highlights the importance of emotional intelligence and active listening to understand the team's frustrations, which can help improve communication and morale. Options B and C fail to address the immediate emotional concerns of the team, while D reinforces adherence to the original plan without acknowledging team input or feelings.