PeopleCert DevOps Foundation — Question 8
The BEST description of an incident is:
Answer options
- A. An unplanned disruption of service unless there is a backup to that service
- B. An unplanned interruption to service or a reduction in the quality of service
- C. Any disruption to service whether planned or unplanned
- D. Any disruption to service that is reported to the service desk, regardless of whether the service is impacted or not
Correct answer: B
Explanation
The correct answer is B, as it defines an incident specifically as an unplanned interruption or decline in service quality. Option A incorrectly implies that a backup can negate an incident, while option C broadens the definition to include planned disruptions, which do not qualify as incidents. Option D mischaracterizes incidents by including disruptions that do not affect service.