Certified Pega Senior System Architect v8.7 — Question 80

If a customer reports an issue with their online order, an Investigation case is created. All assignments for Investigation cases are higher priority than assignments for other case types.

Which configuration supports the requirement to have a greater default urgency on Investigation case assignments?

Answer options

• A. Configure an optional action to enable manual changes to case urgency.
• B. Create a service-level agreement (SLA) rule and increase the initial urgency.
• C. Increase the initial urgency on the case type settings.
• D. Create a service-level agreement (SLA) rule and ensure that the assignment is ready immediately.

Correct answer: C

Explanation

The correct answer is C because increasing the initial urgency in the case type settings directly affects all Investigation case assignments, ensuring they have a higher default urgency. Option A does not automatically set urgency, B may not apply to all cases, and D does not address the default urgency setting.