Certified Pega Senior System Architect v8.7 — Question 15

Operator A is in Unit A and Operator B is in Unit B. You want both operators to be able to perform work that is routed to either Unit A or Unit B.
Which configuration supports this requirement?

Answer options

• A. On each operator's record, associate the operator with the same work group.
• B. On each operator's record, associate the operator with both units.
• C. On each unit record, associate both operators with each unit.
• D. On the work group record, associate the operators with the work group.

Correct answer: C

Explanation

The correct answer is C because associating both operators with each unit allows them to work on tasks from either Unit A or Unit B. Options A and B do not provide the necessary access to both units for each operator, and option D relates to work group records rather than unit-specific access.