Certified Pega Senior System Architect v8.0 (2019) — Question 7

Users are spending excess time researching duplicate cases to determine whether to process or resolve the cases.
Which two options allow you to reduce the number of potential duplicate cases? (Choose two.)

Answer options

• A. Decrease the weights of the weighted conditions.
• B. Increase the weights of the weighted conditions.
• C. Increase the weighted condition sum threshold.
• D. Decrease the weighted condition sum threshold.

Correct answer: A, D

Explanation

Choosing options A and D effectively reduces the chances of creating duplicate cases. Lowering the weights of the weighted conditions and the weighted condition sum threshold makes the criteria for identifying duplicates less stringent, thereby minimizing the number of cases flagged as duplicates. In contrast, increasing weights or thresholds could lead to more cases being considered as duplicates.