Certified Pega Senior System Architect v8.0 (2019) — Question 4

You want operators in two separate units to be able to perform work routed to either unit.
Which configuration supports this requirement?

Answer options

• A. On each operator's record, associate the operator with both units.
• B. On each operator's record, associate the operator with the same work group.
• C. On the work group record, associate the operators with the work group.
• D. On each unit record, associate both operators with each unit.

Correct answer: D

Explanation

The correct answer is D because associating both operators with each unit allows them to access and perform work for either unit. Options A and B do not provide the necessary configuration for cross-unit collaboration, while C does not address the requirement of enabling operators in separate units to work together effectively.