Certified Pega System Architect v8.7 — Question 9

In the Travel booking case type, if a passenger indicates that they are traveling with a service animal, they must document the type, size, and age of the animal.
How do you configure the case life cycle to meet this requirement?

Answer options

• A. Create a Service animal accommodation child case that is automatically resolved if the passenger is not traveling with a service animal.
• B. Apply an optional action to the Travel booking case type to allow the passenger to provide the information as needed.
• C. Add an Identify service animal process within the Travel booking case life cycle and apply a condition to determine when to run the process.
• D. Configure a validation rule in the Travel booking case type settings to check whether the passenger is traveling with a service animal.

Correct answer: B

Explanation

The correct answer, B, allows flexibility for the traveler to provide information about their service animal only when necessary, which aligns with user needs. Option A unnecessarily complicates the process with a child case that may not be needed, while C introduces a process that could be over-engineering the solution. Option D checks for information but does not facilitate the input of necessary details when required.