Certified Pega System Architect v8.7 — Question 7

A life insurance company has satellite offices in various countries. Each satellite office has a work queue. Company policy requires that life insurance underwriting be assigned to offices based on the policy owner's residential address.
Which routing approach supports this requirement?

Answer options

• A. Route the assignment to the correct work queue by using a reporting structure.
• B. Route the assignment to a specific underwriter based on business logic.
• C. Route the assignment to the correct work queue by using an authority matrix.
• D. Route the assignment to the correct work queue based on business logic.

Correct answer: B

Explanation

The correct answer is B because it specifies routing assignments to a particular underwriter based on business logic, which aligns with the requirement of considering the policy owner's address. The other options either suggest routing to a work queue without the necessary specificity regarding assignments or rely on methods like reporting structures or authority matrices that do not directly address the location-based allocation needed for underwriting.