Certified Pega System Architect v8.6 — Question 7

ABC BankCorp operates two subsidiaries, GloboBank and LocalBank, with different brandings. ABC BankCorp wants to create a mobile app experience for both users and customer service representatives (CSRs) for its Transaction Dispute application.
Of the following requirements, which two options affect the number of mobile app channels that you need to configure? (Choose two.)

Answer options

• A. Mobile apps must support both phones and tablets.
• B. Customers can create only dispute cases, while CSRs can also create fraud report cases.
• C. The app customizes currency units and date/time format according to the user’s locale.
• D. Mobile app color palette is customized for each subsidiary.

Correct answer: C, D

Explanation

The correct answers, C and D, relate to the need for different configurations based on user locale and branding for each subsidiary, which directly impacts the app channels. Options A and B do not influence the number of channels; A pertains to device compatibility, while B relates to the types of cases that can be created, not the channels themselves.