Certified Pega System Architect v8.6 — Question 1

Apartment tenants submit maintenance requests that specify their name, address, request type, and description of the request. Tenants may submit multiple maintenance requests for different request types. The company wants to identify duplicate maintenance requests from the same address.
Which two configurations, when used together on the Search duplicate cases step, achieve this goal? (Choose three.)

Answer options

Correct answer: B, C, D

Explanation

The correct options are B, C, and D. Configuring the apartment address as a weighted condition (B) allows for more nuanced matching based on the address, while using the tenant name (C) as a basic condition helps in identifying duplicates. Additionally, setting the request type (D) as a weighted condition adds further specificity to the matching process. Option A is less effective as a basic condition does not provide the same level of detail as a weighted condition.