Certified Pega System Architect v8.0 (2019) — Question 28

A customer calls to apply for a new bank account. The customer service representative (CSR) needs to perform an assignment named Select Account Type.
During the discussion, the customer can request written information regarding different account types.
Select the case lifecycle design that satisfies this requirement.

Answer options

• A. Add a user view for requesting information to the Select Account Type assignment.
• B. Add an optional action to the stage that contains the Select Account Type assignment.
• C. Add a case-wide optional action.
• D. Add a router to the Select Account Type assignment.

Correct answer: B

Explanation

The correct answer is B because adding an optional action to the stage allows the CSR to respond to the customer's request for written information while still focusing on the primary task of selecting an account type. Option A is incorrect as it suggests adding a user view, which may not be necessary for this scenario. Option C does not specify the context of the task, and option D would complicate the process without satisfying the customer's request for written information.