Certified Pega System Architect v8.0 (2019) — Question 15

You configure a service level to adjust assignment urgency to 100 when the goal interval lapses.
How does assignment urgency impact the deadline and passed deadline intervals?

Answer options

• A. Urgency value remains at 100, but other service level processing continues.
• B. Urgency value continues to increment as configured.
• C. Service level processing is halted until the assignment is completed.
• D. The user is notified that the maximum urgency has been reached.

Correct answer: D

Explanation

The correct answer is D because when the urgency reaches its maximum value of 100, the system notifies the user. Option A is incorrect as service level processing does not continue at that point. Option B is wrong since the urgency does not increment further beyond the maximum value, and option C is incorrect because service level processing does not halt.